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| Real-time access to digital information and data during meetings |
Laying the digital foundation
In recent years, Hue has concentrated resources on developing and refining shared digital platforms, creating the groundwork for digital transformation across all sectors. To date, the city has maintained the stable operation of four key shared digital platforms: the city-level data integration and sharing platform (Local Government Service Platform - LGSP), an overall management platform for government administration and decision-making, an online meeting platform, and a virtual assistant platform serving citizens and businesses.
Alongside these systems, a range of sector-specific digital platforms has been developed to enhance the effectiveness of public administration and improve the quality of service delivery. Among the most notable is a digital data platform containing more than 980 datasets covering tourism, transportation, healthcare, education, culture, infrastructure, and public services. This growing repository is regarded as a critical digital resource for implementing e-government applications, smart city initiatives, and data mining for socio-economic development.
Significantly, the city’s digital workplace platform, which currently supports more than 20 digital workflows in public administration, has been deployed across all wards and communes. Meanwhile, the GISHue digital mapping platform continues to be expanded, integrating 76 layers of data and gradually developing a 3D digital mapping model to support urban management, planning, and investment promotion.
In parallel with application development, the city has continued to invest in digital infrastructure. However, growing demands for data storage, processing, and analysis mean that existing data center capacity is no longer sufficient to meet development objectives in the next phase.
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| Residents experiencing tourism and cultural services through the virtual assistant platform |
Under Hue City’s plan to consolidate information and digital infrastructure by 2030, upgrading and expanding a centralized data center has been identified as a strategic priority. More than a facility for storing information, the data center is envisioned as the city’s “digital brain,” responsible for processing, connecting, and coordinating data throughout the digital government ecosystem.
The operation of a centralized data center is expected to optimize public investment resources, strengthen data interoperability among government agencies and local authorities, and improve information security amid increasingly complex cybersecurity challenges.
Mobilizing technology enterprises
Despite notable progress, Hue still faces significant challenges in its digital city development journey, particularly in financing data infrastructure, large-scale data centers, and artificial intelligence (AI) applications.
According to Mr Bui Hoang Minh, Deputy Director of the Department of Science and Technology, the city plans to continue upgrading its centralized data center in 2026 to meet Tier III standards or higher. The upgraded facility is expected to support the development of digital government, the digital economy, the heritage economy, and AI infrastructure through 2030.
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| The city mobilizing technology enterprises to invest in digital and telecommunications infrastructure development |
“Digital data is the most important foundation of digital transformation,” said Mr Minh. “To build a modern data center with a long-term vision, Hue needs technology enterprises to support infrastructure, equipment, technical solutions, and practical implementation experience.”
The company of businesses, he added, will not only help complete the city’s digital infrastructure but also accelerate the development of telecommunications networks and gradually establish a technology ecosystem that benefits both citizens and enterprises.
Hue is currently home to 359 digital technology enterprises. However, most are small-scale businesses with limited resources. As a result, attracting major technology corporations to invest and collaborate in digital infrastructure development has become an increasingly important objective.
Speaking at a workshop on digital city development solutions, Ms Pham Thi Mai Huong, Director of the Enterprise and Public Sector Division at AMD Vietnam, emphasized that long-term partnerships require investment projects to generate tangible benefits and create value for both businesses and society.
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| Building shared database to support efficient public service delivery |
According to Ms Huong, data centers and AI processing capabilities are rapidly becoming essential infrastructure for the digital economy. They are also key factors in enhancing local governance capacity, improving public service quality, and strengthening competitiveness in attracting investment.
Mr Pham Van Ngoc, a business solutions specialist at Dell Technologies Vietnam, noted that Hue possesses considerable potential for deploying AI applications in urban management, smart tourism, online public services, and support staff in handling administrative tasks.
The proposed solutions focus on creating a unified data ecosystem that integrates information from the smart city operations center, surveillance camera systems, tourism and healthcare databases, and citizen-oriented public services. On this foundation, AI could be used to analyze data, forecast trends, detect anomalies in areas such as traffic management, flooding, healthcare, and education, while also improving services for tourists and investors.