Hue’s recognition with the Vietnam Smart City Award 2025 in the category of “Smart Governance and Administration” is not merely an acknowledgment of achievements. Behind the award lies a more important question: how is digital government actually operated to create real governance capacity, the one that can be measured and continuously improved?

Since the operation of the two-tier local government model, Hue Intelligent Operations Center (HueIOC), along with Hue-S super application has become the core infrastructure for the operating work of Hue City. The system not only helps the government operate efficiently and transparently, but also plays the role of an inter-level coordination axis, ensuring data is connected uniformly and citizens' feedback is processed quickly and accurately.

To build an e-government and smart city, Hue City has been focusing on collecting, integrating, and unifying digital data. This is not merely a technical solution but also a governance method that enhances transparency, efficiency, and public service for citizens and businesses.

Popularizing digital technology and digital skills for the community has become a comprehensive strategic task, especially with the implementation of the new two-tier local government model. The Institute of Digital Transformation and Learning Resources - Hue University currently plays a pivotal role in launching the “AI - Digital Literacy for All” movement designed to bring technological knowledge closer to the community, particularly targeting officials, civil servants, public employees, teachers, and citizens.