Featured on page 2 is the article ‘Momentum from grassroots initiatives’, which addresses a timely issue after one year of operating the two-tier local government model. A key takeaway is that when local authorities are empowered and willing to innovate, many procedures are shortened, government services move closer to the citizens, and public satisfaction becomes the benchmark for governance effectiveness.

Since the operation of the two-tier local government model, Hue Intelligent Operations Center (HueIOC), along with Hue-S super application has become the core infrastructure for the operating work of Hue City. The system not only helps the government operate efficiently and transparently, but also plays the role of an inter-level coordination axis, ensuring data is connected uniformly and citizens' feedback is processed quickly and accurately.

Popularizing digital technology and digital skills for the community has become a comprehensive strategic task, especially with the implementation of the new two-tier local government model. The Institute of Digital Transformation and Learning Resources - Hue University currently plays a pivotal role in launching the “AI - Digital Literacy for All” movement designed to bring technological knowledge closer to the community, particularly targeting officials, civil servants, public employees, teachers, and citizens.