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| Outstanding products, solutions, individuals, and organizations honored at the Vietnam Digital Awards 2026. Photo: HueIOC |
In 2026, the organizing committee of the Vietnam Digital Awards received 467 entries across five award categories: Outstanding Digital Transformation in State Agencies; Businesses and Public Service Units with Outstanding Digital Transformation; Outstanding Digital Technology Products, Services, and Solutions; Digital Transformation Products and Solutions for the Community; and Individual Recognition.
After two rounds of evaluation, including preliminary and final, 56 organizations, products, and solutions were selected for recognition for their digital transformation products, solutions, technology platforms, and models that have delivered tangible results and created practical value for society. The awards also honored three individuals for their outstanding contributions to the country’s digital transformation efforts, in support of Politburo Resolution No. 57-NQ/TW dated December 22, 2024, which calls for breakthroughs in science, technology development, innovation, and national digital transformation.
At this year’s awards, Hue City was honored in Category 1 - Outstanding Digital Transformation in State Agencies for its solution: ‘Hue City - A Digital Transformation Solution for Management, Administration and Services for Residents and Businesses through the Hue-S Platform and the Intelligent Operations Center (IOC)’. The solution reflects the city’s commitment to comprehensive digital transformation, placing residents and businesses at the center of public service delivery, while leveraging digital data to improve the efficiency of state management, administrative reform, and modernize governance and administrative practices.
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| Hue City is honored at the awards ceremony for its digital transformation solution in management, administration, and public services for residents and businesses through the Hue-S platform and the IOC |
Developed since 2019, the Hue-S and IOC digital ecosystem has gradually become a key platform for smart urban management and governance in Hue. Hue-S serves as a direct communication channel between the authorities, residents, and businesses, while the IOC enables monitoring, information aggregation and analysis, and real-time data-driven decision-making and administration.
To date, the Hue-S has over 1.3 million registered accounts, including over 900,000 accounts verified through VNeID belonging to Hue City residents. The platform offers a wide range of essential services, covering on-site feedback, inquiries to government agencies, online public services, education, healthcare, digital payments, planning information, tourism, disaster prevention, traffic safety monitoring, digital mapping, digital reporting, paperless meetings, and other services for residents and businesses.
The effectiveness of the digital ecosystem has been demonstrated with tangible results in public administration, governance, and public service provision. Since 2021, the Hue-S has received and handled over 177,000 on-site feedback, with 98% of cases resolved, reaching a public satisfaction rate of 92%. The hotline 19001075 has also handled more than 835,000 calls.
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| The IOC serves as a center for monitoring, aggregating, and analyzing information, as well as managing and operating a smart city in real time based on data |
In digital governance and administration, the city has stepped up the use of electronic documents, digitalizing administrative processes, and deploying platforms to monitor task implementation. In 2025, electronic documents accounted for 100% of internal administrative communications at city-level and commune-level agencies. The city has also made all public services available fully online and implemented all administrative procedures regardless of administrative boundaries.
Being honored at the Vietnam Digital Awards 2026, which not only recognizes Hue City’s achievements in building, operating, and developing Hue-S and IOC digital ecosystem but also affirms the practical value of a digital transformation model that places residents and businesses at its center, uses data as its foundation, and measures success by service effectiveness. The award also provides an opportunity for the city to share experience and promote effective approaches to developing digital infrastructure, digital platforms and digital data, ensuring information security, and innovating governance and administrative practices.
In the coming time, Hue City will continue to develop an integrated and interconnected digital ecosystem, make a more effective use of data, and expand practical digital services. These efforts will go hand in hand with administrative reform and improvements in public service delivery. The city aims to gradually build a modern, transparent, and effective digital government, while creating favorable conditions for residents and businesses to participate in and benefit from digital transformation. These efforts will contribute to sustainable socio-economic development and make Hue a smart and livable city.