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| Hue-S has become the unified interaction and operating platform between the government and people |
The “digital heart” of Hue smart city
Established in 2018, HueIOC is considered a data connection point from specialized softwares, public service systems, operating centers, and prominent citizen-service platforms such as the Incident Reflection function, the 19001075 hotline, and the Weather and Natural Disaster function... Up to date, the system has received 183,000 incident reports, with a processing rate of over 98%, and the satisfaction level of citizens and businesses exceeding 92%. The 19001075 hotline has received and processed 37,939 calls, including 31,660 incoming and 6,279 outgoing calls. Thanks to the seamless information system, city leaders can monitor the socio-economic development situation in real-time, and promptly issue appropriate directions.
Along with HueIOC, Hue-S application, launched in 2019, has become a super application linking the government, people, and businesses. This platform provides over 50 utility services for citizens, businesses, and state agencies, ranging from online public services, electricity, water, and environment to health, tourism, and smart education. Hue-S is increasingly affirms its role as a tool that helps the government listen to and promptly address social issues, while also enhancing the effectiveness of citizen supervision.
After many years of operation, HueIOC and Hue-S digital platform have become the “pillar duo” serving people comprehensively, significantly contributing to placing Hue in the leading group nationwide in the Digital Transformation Index (DTI). In the recent announcement by the Ministry of Science and Technology, Hue ranked 2nd nationwide in the 2024 DTI, moving up one place compared to 2023. The annual DTI is considered an important measure reflecting the readiness and effectiveness of digital transformation implementation of localities.
Based on the pillars of the DTI, the city continues to identify digital transformation as the driving force for improving the quality of service and the effectiveness of urban governance. For many years, Hue has maintained high ranking in the DTI thanks to its focus on developing shared data, completing online public services, and promoting digital interaction with citizens. This result is significantly contributed by HueIOC - the core for coordinating the information system, assisting in tracking case processing progress, monitoring the quality of service delivery, and promptly identifying bottlenecks to propose solutions.
Looking toward 2030, the city aims to have over 70% of the population regularly using digital services on a common platform; the digital economy contributing over 15% of the GRDP; and comprehensive completion and interoperability of data through HueIOC. Simultaneously, the city aims to form a digital society platform where at least 80% of citizens possess basic digital skills, and more than 90% of public services are provided online at level 4 or equivalent.
Coordinating inter-level data - Reducing delays in directives
In the two-tier local government model, HueIOC plays a role in coordinating data between the city and wards/communes, helping leaders promptly grasp the situation at the grassroots level and make timely decisions. Digital work platforms, digital reporting platforms, task monitoring systems, two-tier interaction tools, and automated monitoring systems for public administrative services,… contribute to innovating management methods and improving the operational efficiency of the government apparatus. Hue-S not only is an administrative service application, but also has become a core platform in the process of building Hue City's digital government and smart city.
The city is also gradually completing the geographic information system (GIS) and building an integrated digital map to serve planning, land management, construction order, tourism, health, and education, etc. Connecting data from multiple sectors helps forecasting and trend analysis to be carried out with greater accuracy, while also facilitating businesses and citizens in accessing information transparently.
Along with investment and infrastructure completion, Hue City focuses on training the staff responsible for information technology in departments, offices, wards, and communes. This workforce helps maintain the operation of digital systems, guide citizens in using online public services, and support in solving problems arising in operation. Enhancing the digital capacity of grassroots officials is a key solution to ensure the system operates efficiently, consistently, and safely.
According to the orientation, by 2030, the city will complete the smart city data platform; expand the application of artificial intelligence and automation in work processing; ensure the provision of end-to-end, user-friendly public services; and gradually form a digital city. HueIOC will continue to be the operating center for these goals through data standardization, building shared dashboards, and completing tools to support online operations.
Clearly, the effective exploitation of digital data resources has allowed the city to operate the two-tier local government model flexibly and transparently, reducing delays in work processing. This is also the foundation for Hue to maintain its leading position nationwide in the DTI.