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| Utilizing shared data to support administrative procedures for citizens |
Integrating the “soft infrastructure”
As the core agency responsible for advising on digital platforms and data infrastructure, the Department of Science and Technology has been collecting, connecting, and processing data from multiple sectors: public security, transportation, healthcare, environment, public services, and social life, etc., to serve the operation of digital government.
According to Mr. Nguyen Xuan Son, Director of the Department of Science and Technology, instead of relying on numerous separate software systems, Hue is moving toward integrating all management, reporting, and operational activities onto a unified platform. Data should not stop at storage but must be analyzed, visualized, and provided in real time, becoming a tool to assist leaders at all levels in making timely and accurate decisions.
A new feature of the two-tier local government model is the need for seamless, synchronized data that flows from the city level to wards and communes. Once a “soft infrastructure” of unified digital data is established, management, supervision, and citizen services can be carried out consistently, avoiding duplication, saving resources, and improving efficiency.
Assessing the benefits of this system, Mr. Le Thang Long, Vice Chairman of the An Cuu Ward People’s Committee, said that since the implementation of the two-tier local government model integrated with smart city management, using digital data from platforms like HueIOC and Hue-S has enabled smoother operations and brought greater satisfaction among residents.
Although the initial phase has shown clear advantages, the restructuring of the state administrative apparatus remains in its early stages, with no prior precedent. Therefore, it is essential to continue expanding the city’s shared data repository and ensuring interconnectivity with ministries and central agencies. This data repository serves as the “backbone” for deploying modern technologies, promoting digital government, digital economy, and digital society.
In fact, millions of public feedback submissions through the Hue-S app have become a valuable source of social data. When standardized and integrated, these reports not only help authorities respond promptly to incidents but also serve as a practical basis for policy planning.
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| HueIOC is considered one of the city’s central shared digital data hubs |
From digital infrastructure to unified data
Dr. Ho Dac Thai Hoang, Chairman of the Union of Science and Technology Associations of Hue City, emphasized that data-driven governance is an inevitable trend that enables a streamlined yet effective administrative system. He noted that Hue has taken a methodical approach by grounding its development in science and technology, linking digital applications to real needs, and thereby strengthening public trust. The current priority is to integrate and unify sectoral and local databases into a single point of management to improve the effectiveness of administration and utilization.
In September 2025, the Hue City People’s Committee issued Plan No. 387/KH-UBND on the Data Strategy toward 2030, aiming to build a modern, interconnected data infrastructure linked to national databases. The shared data repository is developed under the principles of being “accurate, complete, clean, live, unified, and shared.” By 2030, Hue targets to have 100% of its data from national databases digitized and integrated, all administrative procedures available online via the National Public Service Portal, and citizens and businesses required to provide information only once when using public services.
According to Director Nguyen Xuan Son, this is a key direction for building a data-driven digital government. The approach not only reduces overlapping investments but also ensures transparency and timeliness in public service. Even in digital infrastructure investment and data digitization, departments, sectors, and commune- or ward-level authorities are not allowed to develop or apply independent specialized or local digital platforms. Instead, they must do so through the designated functional agency and ensure integration into Hue-S, the city’s shared data center.
Currently, the Intelligent Operations Center (HueIOC) serves as the “brain” connecting all smart solutions, from government to businesses and citizens. In the past, each sector operated its own separate system, but now the IOC centralizes data and unifies operations. This saves resources and ensures transparency, as all actions are based on real data instead of subjective judgment.
Citizens also benefit from having a single, unified channel of communication, avoiding confusion caused by multiple sources of information. At the same time, the city has identified open data development as a strategic step, encouraging participation from communities, businesses, and researchers, especially as Hue enters the 2025–2030 period with a vision of building a data-driven digital government interconnected with national databases.